FAQ

FAQ Answers to common questions about shopping, delivery, and your account. What is Daralsouq? Daralsouq is a Gulf-based online shopping site. We help you buy a wide range of products — including Beauty & Health, Electronics, Home & Kitchen, and everyday essentials — at attractive prices, with quality as the main purpose. Can we purchase products from Daralsouq if we are living outside the Gulf? Yes. Please contact Customer Care first to confirm that service is available in your area, and to check the shipping rate if it is. Can we order by phone? Yes. You can call our Customer Care number 966508580019. Customer Care timing: Saturday – Thursday 09:00 AM – 09:00 PM. Can we order by WhatsApp? Yes. Send us a WhatsApp message on 966508580019 with a photo or the product code of the item you want, along with your name, number, and location. We will process your order. What are the delivery / shipping charges? Shipping depends on your location and order value. Some areas may have a different rate. For the exact charge, please contact Customer Care on 966508580019. Does Daralsouq use a secure server? Yes. Our website uses SSL (Secure Socket Layer) encryption so your personal information cannot be read by any external entity as it passes over the internet. We do not store your credit or debit card information. What is a discount voucher and how can I make use of it? A discount voucher is a percentage waiver on the total cost of an item or an order. Enter a valid voucher code on the last page of checkout to claim the discount. Do you share my personal information? We only share your personal information with our authorized distributors so we can fulfill and deliver your order. Promotional offers If you have subscribed with Daralsouq to receive newsletters and special deal alerts, we will send those periodically. If you no longer wish to receive them, email info@daralsouq.com to unsubscribe.