Privacy Policy

Privacy Policy Last updated: 1 September 2026 Daralsouq respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit daralsouq.com create an account, place an order, contact Customer Care, subscribe to marketing communications, or otherwise use our services. By using Daralsouq, you acknowledge that you have read this Privacy Policy. 1. Who Is Responsible for Your Information? For the purposes of applicable data-protection laws, the controller responsible for your personal information is: Trading name: Daralsouq Website: https://daralsouq.com . Privacy contact: info@daralsouq.com 2. Information We Collect Depending on how you use Daralsouq, we may collect the following categories of information. Account Information • Username or account identifier • Encrypted password • Saved addresses and preferences • Account and order history Order and Delivery Information • Products ordered • Order value and payment status • Delivery instructions • Courier and tracking information • Returns, replacements, and refund records Payment Information We may collect transaction-related information, including: • Payment method • Payment status • Transaction reference • Limited card information, such as card type or last digits, where provided by the payment processor Complete credit or debit card information is collected directly by authorized payment providers during a transaction. Daralsouq does not store complete payment-card details on its servers. Customer-Service Information We may collect information you provide when contacting us, including: • Emails, messages, and WhatsApp communications • Call or complaint details • Photographs or videos submitted regarding a product • Feedback, reviews, and survey responses Technical and Usage Information When you use the Site, we may automatically collect: • IP address • Browser type • Device type and operating system • Language and approximate location • Pages viewed and links selected • Date, time, and duration of visits • Referring website • Login, error, and security information Marketing Information Where you subscribe or provide consent, we may collect: • Newsletter subscription status • Marketing preferences • Responses to offers and campaigns • Communication engagement information 3. How We Collect Information We may collect personal information: • Directly from you when you register, order, contact us, or complete a form • Automatically through cookies and similar technologies • From payment providers, delivery partners, and authorized distributors • From fraud-prevention, analytics, and technical-service providers • From publicly available sources where permitted by law 4. How We Use Your Information We may use personal information to: • Create and manage your Daralsouq account. • Process, confirm, and deliver orders. • Process payments, returns, replacements, and refunds. • Communicate about orders, delivery, inquiries, or complaints. • Verify identity and prevent fraud or unauthorized transactions. • Provide customer support. • Remember preferences and improve the shopping experience. • Analyze Site performance and customer usage. • Maintain the security and proper operation of the Site. • Comply with accounting, tax, legal, and regulatory requirements. • Send newsletters, promotions, and special offers where consent has been provided. • Establish, exercise, or defend legal claims. • Improve our products, services, and business operations. We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required. 5. Legal Bases for Processing Depending on the activity and applicable law, we process personal information based on one or more of the following: • Contract: Processing is necessary to accept, fulfil, deliver, return, or refund an order. • Consent: You have agreed to receive marketing or allowed optional cookies or another specific use. • Legal obligation: Processing is necessary to satisfy tax, accounting, consumer-protection, or government requirements. • Legitimate interests: Processing is reasonably necessary to secure the Site, prevent fraud, improve services, and operate our business, where permitted by law and not overridden by your rights. • Legal claims: Processing is necessary to establish, exercise, or defend a legal right. You may withdraw consent where consent is the applicable basis. Withdrawal does not affect processing lawfully completed before withdrawal. 6. Payment Security Online payments may be processed by independent payment-service providers. Daralsouq does not intentionally store complete credit or debit card numbers, card security codes, or full payment credentials on its servers. Payment providers process payment information under their own security standards, terms, and privacy policies. 7. Cookies and Similar Technologies Daralsouq may use cookies and similar technologies to: • Keep the Site functioning correctly • Maintain login sessions and shopping carts • Remember language and Site preferences • Protect accounts and detect fraud • Measure Site performance • Understand how visitors use the Site • Provide relevant advertising where consent is required and obtained Cookies may include: • Essential cookies: Required for Site functions and security • Preference cookies: Remember selected settings • Analytics cookies: Help us understand Site performance • Marketing cookies: Support relevant advertising where permitted You can control cookies through your browser settings and, where available, the Site’s cookie controls. Blocking certain cookies may affect Site functionality. 8. Sharing Your Information Daralsouq does not sell or rent personal information to third parties for their independent marketing. We may share only the information reasonably necessary with: • Authorized distributors and suppliers • Courier and delivery companies • Payment processors and financial-service providers • Website hosting, cloud-storage, security, and IT providers • Customer-support and communication providers • Analytics and advertising providers, subject to consent where required • Professional advisers, auditors, and insurers • Governmental, regulatory, judicial, or law-enforcement authorities where legally required • A buyer, investor, or successor in connection with a lawful business transfer Service providers may use personal information only for the agreed service and must protect it according to applicable requirements. 9. International Data Transfers Because Daralsouq serves customers across the Gulf and may use regional or international service providers, personal information may be processed outside the country where it was collected. Where required, Daralsouq will use legally recognized safeguards for international transfers, such as approved contractual clauses, adequacy requirements, or another lawful transfer mechanism. 10. Data Retention Daralsouq retains personal information only for as long as reasonably necessary to: • Fulfil the purpose for which it was collected • Maintain your account • Complete orders, delivery, returns, and refunds • Meet accounting, tax, and legal-retention requirements • Resolve disputes and customer complaints • Prevent fraud and protect legal rights Marketing information will generally be retained until you unsubscribe or withdraw consent. When information is no longer required, it will be securely deleted, destroyed, anonymized, or retained only where required by law. 11. Data Security Daralsouq applies reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction. These safeguards may include: • SSL encryption for information transmitted through the Site • Restricted access to personal information • Secure payment providers • Account and system monitoring • Security updates and backups • Staff and service-provider confidentiality requirements No website or electronic-storage system can guarantee complete security. If a personal-data breach creates a risk of harm, Daralsouq will take appropriate action and provide notifications where required by law. 12. Your Privacy Rights Subject to applicable law and relevant exceptions, you may have the right to: • Be informed about how and why your information is collected • Access personal information held about you • Request a readable copy of your information • Correct, complete, or update inaccurate information • Request deletion or destruction when information is no longer required • Withdraw consent where processing is based on consent • Object to or unsubscribe from direct marketing • Request restriction of certain processing where applicable • Submit a complaint to the competent data-protection authority To exercise a privacy right, email info@daralsouq.com with: • Your name and contact information • A description of your request • Information reasonably required to verify your identity We will respond within the period required by applicable law. Certain requests may be limited where information must be retained for legal, security, accounting, or dispute-resolution purposes. 13. Marketing Communications Daralsouq will send promotional emails or messages only where permitted by law and, where required, after receiving your consent. You may unsubscribe at any time by: • Selecting the unsubscribe option in a marketing message • Adjusting your account preferences where available • Emailing info@daralsouq.com You may continue to receive essential service messages relating to orders, payments, security, or your account. 14. Children’s Privacy Daralsouq is not intended for independent use by anyone under 18 years of age. We do not knowingly collect personal information from a minor without appropriate permission from a parent or legal guardian. If you believe a minor has submitted personal information without authorization, contact us so that we can review and, where appropriate, delete it. 15. Third-Party Websites The Site may contain links to payment providers, couriers, social networks, or other third-party services. Daralsouq is not responsible for the privacy practices of independent third parties. You should review their privacy policies before providing personal information. 16. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal requirements. Any updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or request renewed consent. 17. Contact Us For questions, complaints, or requests relating to this Privacy Policy or your personal information, contact: Daralsouq Customer Care Website: https://daralsouq.com Phone and WhatsApp: 966508580019 Email: info@daralsouq.com