Return & Refund

Return & Refund Policy This policy applies to products purchased through daralsouq.com . It should be read together with the applicable consumer-protection laws in the country where the order is delivered. Where applicable law provides customers with greater rights, those rights will apply. Return Period and Eligibility A return request must be submitted within seven calendar days of receiving the order To qualify for return, the product must: • Be unused, unworn, unwashed, and in its original condition • Not have been installed, assembled, altered, or dismantled • Include its original packaging, labels, seals, accessories, manuals, and complimentary items • Be accompanied by the order number or proof of purchase All returned products are subject to inspection before a replacement or refund is approved. Online Payments, Discounts and Refunds Where Daralsouq applies a 2% online-payment discount to an order paid through PayPal, debit or credit card, or another online platform, the refundable amount will be based on the final amount actually paid . Any coupons, promotional discounts, or other offers applied to the order will be allocated to the relevant products. The customer will receive only the amount paid for each returned product after discounts. Discount vouchers and promotional codes are not refundable or reissued unless the terms of the offer state otherwise. Return and Pickup Charges Daralsouq will cover the return charges when: • The product is damaged or defective upon delivery • The customer receives the wrong product • The product is materially different from its displayed description or pictures • The return is required because of an error made by Daralsouq The customer will cover the return charges when: • The customer does not like the product • The customer changes their mind • The customer orders the wrong size • The return is based on personal preference rather than a defect or incorrect description For eligible change-of-mind returns within Saudi Arabia, a SAR 15 pickup fee per collection may be deducted from the refundable amount. Return charges for other Gulf locations will be confirmed by Customer Care before pickup. Original shipping charges are non-refundable unless the product is damaged, incorrect, materially not as described, or applicable law requires otherwise. Where free delivery was provided, the actual original delivery cost may be deducted from a change-of-mind refund where permitted by law and disclosed before collection. Common Return Scenarios 1. Change of Mind, Size Change or Personal Preference If you do not like a product, wish to change its size, or change your mind: • Contact Customer Care within seven calendar days of delivery. • The product must satisfy all return-eligibility conditions. • You will be responsible for applicable delivery, return, and pickup charges. • Once the product is received and approved after inspection, the refundable amount will be calculated using the price you actually paid after discounts. • Opened, installed, assembled, or dismantled home products cannot be returned when they cannot be restored to their original saleable condition. 2. Damaged, Incorrect or Missing Products • If you receive a damaged or incorrect product, or if an item is missing, notify Customer Care within seven calendar days of delivery . • Provide your order number and clear photographs or videos showing the product, packaging, shipping label, and reported issue. • For a damaged or incorrect product, Daralsouq will arrange return collection without charging the customer. • The returned product will be inspected by our warehouse team. • Once the claim is approved, Daralsouq will provide a replacement or refund, depending on product availability and the customer’s applicable rights. • For a verified missing item, Daralsouq will send the missing product or refund its paid value. Products That Cannot Be Returned Unless defective, incorrect, or otherwise required by applicable law, returns cannot be accepted for: • Products without their original packaging, labels, accessories, or seals • Used, washed, altered, installed, dirty, or customer-damaged products • Products with removed or broken tags or hygiene seals • Opened lingerie, undergarments, swimwear, beachwear, makeup, cosmetics, or personal-care products for hygiene reasons • Home products that have been installed, assembled, or dismantled and cannot be repackaged • Custom-made or personalized products • Perishable products • Digital products, software, or downloadable content that has already been accessed • Products damaged through misuse or improper handling Promotional or sale products may only be marked as final sale where permitted by applicable law and clearly disclosed before purchase. A promotional price does not remove the customer’s rights when a product is damaged, incorrect, or materially not as described. How Refunds Are Issued • Approved online-payment refunds will normally be returned to the original payment method. • Cash-on-delivery refunds may be issued by bank transfer or to the Daralsouq Wallet, where available and agreed with the customer. • Refunds are not provided in cash when a courier collects the returned product. • Processing begins after the returned product has been received and approved. • Banks and payment providers may require additional processing time before the refunded amount appears in the customer’s account. How to Request a Return Contact Daralsouq Customer Care and provide: • Your name and contact number • Your order number • The product you wish to return • The reason for the return • Supporting photographs or videos where relevant Phone and WhatsApp: 966508580019 Email: info@daralsouq.com Customer Care hours: Saturday–Thursday, 09:00 AM–09:00 PM Daralsouq may reject a return that does not satisfy this policy, subject to applicable consumer-protection laws. Nothing in this policy limits any rights available to customers under applicable law.