Terms and Conditions

Terms and Conditions Last updated: 1 September 2026 Welcome to Daralsouq . These Terms and Conditions govern your access to and use of daralsouq.com , including its related services, features, content, and purchasing facilities, collectively referred to as the “Site.” In these Terms, “Daralsouq,” “we,” “us,” and “our” refer to the operator of daralsouq.com. “You” and “your” refer to any visitor or customer using the Site. By accessing or using the Site or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions, together with our Return & Refund Policy, Privacy Policy, and any other policies published on the Site. If you do not agree with these Terms, you must stop using the Site. 1. Eligibility You must be at least 18 years old or have reached the legal age of majority applicable to you to place an order independently. If you are under the applicable legal age, you may use the Site and place orders only with the permission and supervision of a parent or legal guardian. By using the Site, you confirm that you have the legal capacity to enter into a binding agreement. 2. Product Information We make reasonable efforts to display product photographs, colours, descriptions, sizes, specifications, and other details accurately. However: • Colours may appear differently depending on your screen or device • Product packaging may be updated by the manufacturer • Minor differences may exist between website images and delivered products • Product information may be corrected or updated without notice Material differences, defects, or incorrect products will be handled according to our Return & Refund Policy and applicable consumer-protection laws in the Kingdom of Saudi Arabia. All products are subject to availability. Daralsouq may limit quantities, discontinue products, or remove listings at any time. 3. Prices, Taxes and Charges Prices for customers in Saudi Arabia are displayed in Saudi Riyals (SAR) unless another currency is clearly stated during the ordering process. Applicable taxes, delivery charges, and other disclosed fees will be communicated or displayed before you complete your order. Prices and promotional offers may change at any time before an order is accepted. These changes will not affect an order already accepted, except where a clear pricing or technical error has occurred. If a product is listed at an incorrect price, Daralsouq may contact you for confirmation or cancel the affected item. Any amount already collected for a cancelled item will be refunded. 4. Orders and Acceptance Placing an order constitutes an offer to purchase products under these Terms. Receiving an order confirmation does not necessarily mean that the order has been finally accepted. Daralsouq may refuse, limit, or cancel an order where: • A product is unavailable • Pricing or product information contains an obvious error • Payment cannot be authorized • The delivery address is incomplete or outside the available service area • Fraud, misuse, resale, or unauthorized commercial activity is suspected • The order violates these Terms or applicable law If we cancel an order after receiving payment, the applicable amount will be refunded. 5. Payments Available payment methods may include cash on delivery, debit or credit cards, digital payment services, or other approved payment methods offered by Daralsouq. By submitting payment details, you confirm that: • You are authorized to use the selected payment method • The information provided is accurate • Daralsouq or its payment provider may process the applicable order amount Online payments may be processed by independent payment providers and may also be subject to their terms and privacy policies. Any promotional online-payment discounts will be governed by the conditions communicated with the relevant offer. 6. Delivery Daralsouq provides delivery to supported locations throughout the Kingdom of Saudi Arabia subject to product availability, delivery coverage, courier availability, and any applicable delivery conditions. Any applicable delivery charges will be communicated or displayed before the order is completed. Delivery times are estimates unless a specific guaranteed delivery service is expressly stated. Daralsouq will make reasonable efforts to deliver orders within the indicated period. You are responsible for: • Providing a complete and accurate delivery address • Providing a working telephone number • Being available or appointing an authorized recipient • Responding to reasonable communication from the courier Daralsouq is not responsible for delays caused by incorrect information, unsuccessful delivery attempts, severe weather, public emergencies, courier disruption, or other circumstances beyond its reasonable control. You should inspect your order upon delivery and report damaged, incorrect, or missing products within the period stated in our Return & Refund Policy. 7. Returns, Replacements and Refunds Returns, replacements, and refunds are governed by the Daralsouq Return & Refund Policy published on the Site. Eligible return requests should generally be submitted within seven calendar days of receiving the order subject to the applicable return conditions and any mandatory rights available under Saudi law Nothing in these Terms limits any mandatory return, refund, warranty, compensation, or consumer rights provided under the applicable laws and regulations of the Kingdom of Saudi Arabia. 8. Promotions, Coupons and Discounts Promotional codes and discount vouchers: • Must be used before their stated expiry date • May be limited to selected products, customers, locations, or payment methods • Cannot normally be exchanged for cash • Cannot be combined unless expressly permitted • May be cancelled if obtained or used fraudulently • Are subject to the terms displayed or communicated with the relevant promotion Refunds for discounted products will be based on the amount actually paid after allocating applicable discounts. 9. Reviews and Customer Content Daralsouq may allow customers to submit reviews, ratings, photographs, comments, or other content. By submitting content, you confirm that: • It is based on genuine experience • It is accurate and not intentionally misleading • You own it or have permission to submit it • It does not violate another person's privacy or intellectual-property rights • It does not contain unlawful, abusive, discriminatory, hateful, obscene, or threatening material • It does not promote illegal activity, fraud, or spam You grant Daralsouq a non-exclusive, worldwide, royalty-free licence to display, reproduce, format, translate, and use submitted content for operating and promoting the Site, subject to applicable law. Daralsouq may reject, hide, or remove content that violates these Terms or applicable law. 10. Prohibited Activities You must not: • Use the Site for an illegal or fraudulent purpose • Submit false payment, personal, order, or delivery information • Impersonate another person or organization • Attempt to gain unauthorized access to the Site, server, database, or network • Introduce viruses, malware, or harmful code • Interfere with the Site's operation or security • Use bots, scraping tools, or automated systems without written permission • Copy, reproduce, or commercially exploit Site content without authorization • Circumvent purchasing limits or promotional conditions • Place orders intended for unauthorized resale • Abuse employees, delivery partners, suppliers, or other customers Daralsouq may restrict access and take appropriate action where misuse is suspected. 11. Intellectual Property The Site and its content—including logos, trademarks, text, graphics, photographs, videos, product layouts, software, and website design—are owned by, licensed to, or lawfully used by Daralsouq. You are granted a limited, revocable, non-transferable licence to access and use the Site for personal, non-commercial shopping purposes. No Site content may be copied, republished, modified, distributed, sold, licensed, or commercially exploited without prior written permission from Daralsouq or the relevant rights owner. 12. Third-Party Services and Links The Site may contain links to courier companies, payment providers, social networks, manufacturers, or other third-party websites and services. Daralsouq does not control independent third-party services. Your use of them may be governed by separate terms and privacy policies. A link or reference does not necessarily constitute an endorsement by Daralsouq. 13. Privacy and Personal Information Your use of the Site is also governed by our Privacy Policy. Daralsouq may collect, use, retain, and share personal information for legitimate purposes such as: • Processing and delivering orders • Processing payments • Providing customer support • Preventing fraud • Improving the Site and our services • Sending marketing communications where consent has been provided or otherwise permitted • Complying with applicable legal requirements Information may be shared with authorized payment, delivery, technology, and service partners where necessary to fulfil an order or operate the Site, subject to applicable Saudi data-protection requirements. 14. Site Availability and Security Daralsouq aims to keep the Site secure and available but cannot guarantee uninterrupted or error-free access. The Site may occasionally be suspended for maintenance, technical problems, security updates, or circumstances beyond our reasonable control. You are responsible for using appropriate security measures and protecting your device when accessing the Site. 15. Disclaimer and Limitation of Liability To the fullest extent permitted by applicable law, the Site is provided on an “as available” basis. Daralsouq does not guarantee that: • The Site will always be available without interruption • Every error will be immediately corrected • All third-party services will remain available • Product availability will remain unchanged Daralsouq will not be liable for indirect, incidental, or consequential losses arising from use of the Site where such liability may lawfully be excluded. Where permitted by applicable law, Daralsouq's liability relating to an order may be limited as permitted under Saudi law. Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under the applicable laws of the Kingdom of Saudi Arabia. 16. Restriction of Access Daralsouq may restrict or terminate access to the Site or its services where a user: • Breaches these Terms • Uses the Site unlawfully or fraudulently • Abuses Site features, promotions, employees, or delivery partners • Creates a security or operational risk • Fails to make a required payment Restriction or termination of access does not affect any rights, payments, or obligations that arose beforehand. 17. Events Beyond Our Control Daralsouq will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, internet or payment-network failure, courier interruption, labour disputes, or public-health emergencies, subject to applicable law. We will make reasonable efforts to notify affected customers and provide appropriate options where possible. 18. Electronic Communications By using the Site, submitting forms, placing an order, or contacting us electronically, you consent to receive order confirmations, invoices, policies, notices, and customer-service communications electronically, subject to applicable law. Electronic records and communications may be treated as written communications where permitted under applicable Saudi law. 19. Governing Law and Disputes These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia Nothing in these Terms limits any mandatory rights available to customers under applicable Saudi consumer-protection, e-commerce, data-protection, or other relevant laws and regulations. If a dispute occurs, you should first contact Daralsouq Customer Care so that we can attempt to resolve the matter amicably. If a dispute cannot be resolved amicably, it may be referred to the competent authorities or courts in the Kingdom of Saudi Arabia in accordance with applicable law. 20. Changes to These Terms Daralsouq may update these Terms to reflect operational, legal, regulatory, or service changes. The updated version will be published on the Site with a revised “Last updated” date. Material changes will apply from their stated effective date. Your continued use of the Site after the effective date constitutes acceptance of the revised Terms to the extent permitted by applicable law. 21. General Provisions These Terms and the policies incorporated into them constitute the agreement between you and Daralsouq regarding use of the Site. If any provision is found unlawful or unenforceable, the remaining provisions will remain effective to the extent permitted by law. A failure by Daralsouq to enforce a provision does not waive its right to enforce it later. Daralsouq may transfer its rights and obligations as part of a lawful business transfer, subject to applicable law. 22. Contact Us For questions, complaints, or further information, contact: Trading name: Daralsouq Website: daralsouq.com Phone and WhatsApp: +966 50 858 0019 Email: info@daralsouq.com